Highlands Health and Rehabilitation Center is a 180-bed Medicare- and Medicaid-certified nursing home at 3549 Norriswood Avenue in Memphis, Shelby County, holding Tennessee HFC nursing home license #257. CMS gives Highlands Health and Rehabilitation Center an overall rating of 2 out of 5 stars, based on CMS Care Compare data as of October 1, 2026.
What star ratings does CMS give Highlands Health and Rehabilitation Center in Memphis?
CMS gives Highlands Health and Rehabilitation Center an overall rating of 2 out of 5 stars; its health inspection rating is 2, staffing 2 and quality measures 4, each out of 5.
| Measure | Value |
|---|---|
| Overall rating (CMS) | 2 of 5 |
| Health inspection rating (CMS) | 2 of 5 |
| Staffing rating (CMS) | 2 of 5 |
| Quality measures rating (CMS) | 4 of 5 |
| Certified beds / average residents per day | 180 / 154.5 |
| Ownership type (CMS) | For profit - Limited Liability company |
| Operator chain (CMS) | Champion Care (23 facilities nationally) |
| First certified for Medicare/Medicaid | June 25, 1984 |
| Tennessee license (HFC) | #257, 180 licensed beds, Licensed through 05/06/2027 |
| Secured / Alzheimer's beds (HFC bed report) | 0 secured, 0 Alzheimer's |
On an average day it cares for about 154 residents, roughly 86% of its certified beds (above the 84% median across Memphis-area nursing homes).
What did recent health inspections find at Highlands Health and Rehabilitation Center?
Inspectors last completed a standard health survey at Highlands Health and Rehabilitation Center on July 29, 2026; CMS counts 4 health deficiencies in that cycle, 2 from the survey itself and 2 from complaint visits.
One cycle earlier (standard survey August 11, 2022), CMS logged 6 deficiencies; 0 citations came from infection-control inspections. With a local median of 4 deficiencies per latest cycle, this result is no worse than the typical local home.
CMS reports 1 fine totaling $14,901 and 0 payment denials in its three-year penalty window.
Tennessee's own enforcement record adds: May 28, 2024: Previous Executive Order was appealed by respondent. Assessed Civil Monetary Penalties reduced to two CMPs at one thousand five hundred dollars ($1,500) each, for a total assessment of three thousand dollars ($3,000); July 26, 2023: Suspension of Admissions Lift; May 31, 2023: Suspension of Admissions; 4 Type A Civil Monetary Penalties at five thousand dollars($5,000) each, for a total assessment of twenty thousand dollars ($20,000).
How well staffed is Highlands Health and Rehabilitation Center?
Each resident at Highlands Health and Rehabilitation Center receives about 3.26 hours of nursing staff time per day in CMS's payroll-based data (lower than the Memphis-area median of 3.55), of which 0.51 hours come from registered nurses (lower than the Memphis-area median of 0.56).
Weekend total nurse staffing runs 2.91 hours per resident per day. Total nursing-staff turnover is 49.7% (lower than the Memphis-area median of 55.6%), and registered-nurse turnover is 47.1%. 0 administrators have left in the CMS measurement period.
How does Highlands Health and Rehabilitation Center compare with nearby nursing homes?
With 180 certified beds it is larger than the Shelby County median of 120 licensed nursing home beds; the closest other certified nursing home is Allen Morgan Health and Rehabilitation Center in Memphis, in the same ZIP code, rated 5 of 5 by CMS.
| Facility | Miles away | Licensed beds | CMS overall rating | Last CMS health inspection | Deficiencies cited |
|---|---|---|---|---|---|
| Allen Morgan Health and Rehabilitation Center 177 North Highland Street, 38111 | 0.0 | 104 | 5 of 5 | February 11, 2026 | 1 |
| Shelby Oaks Post Acute 5070 Sanderlin Avenue, 38117 | 2.6 | 77 | 1 of 5 | January 8, 2026 | 3 |
| Majestic Gardens at Memphis Rehabilitation and Skilled Nursing C 131 North Tucker Street, 38104 | 3.3 | 169 | 1 of 5 | September 11, 2025 | 6 |
| Midtown Center for Health and Rehabilitation LLC 141 North Mclean Blvd., 38104 | 3.3 | 180 | 3 of 5 | September 4, 2025 | 3 |
| Delta Blues Health & Rehabilitation 3933 Allenbrooke Cove, 38118 | 4.6 | 180 | 2 of 5 | October 2, 2025 | 1 |
What is around Highlands Health and Rehabilitation Center in Memphis?
Highlands Health and Rehabilitation Center sits in the East Memphis & the Poplar Corridor part of Memphis; the nearest acute-care hospital on HFC's hospital report is Methodist University Hospital (Methodist Healthcare - Memphis Hospitals, Union Ave.), about 3.5 miles away by straight line.
The next closest is Baptist Memorial Hospital-Memphis at about 5.4 miles; distances use ZIP or CMS coordinates, not drive times.
What should we ask on a tour of Highlands Health and Rehabilitation Center?
Start with the questions its own CMS record raises: ask how Highlands Health and Rehabilitation Center kept its latest inspection at 4 deficiencies, and request the full statement of deficiencies anyway.
- Turnover of 49.7% is at or below the local median; ask who the long-tenured charge nurses are on nights.
- Ask what the $14,901 in CMS fines were for and whether the issue has been resolved.
- At about 86% occupancy, ask which units have openings and why.
- CMS records a both council here; ask when it meets and whether families can attend.
- If TennCare will pay eventually, confirm Highlands Health and Rehabilitation Center accepts TennCare CHOICES Group 1 residents for long-term stays and how the $50 monthly personal needs allowance is handled.
